Shipping & delivery
Last updated 19 October 2026. Confirm the exact delivery charge and arrival estimate with your seller before payment.
Standard parcel delivery in Kenya
Standard parcel delivery costs up to KSh 400 per seller shipment. The exact charge depends on the destination and parcel and is agreed before payment. This is a delivery charge in addition to the product price. Orders from different sellers may have separate delivery charges. No free delivery or pickup-station service is assumed.
Delivery estimates
Allow 0-1 business day for handling and 1-5 business days in transit: normally 1-6 business days in total once the seller has confirmed the item and accepted the order. Business days are Monday to Saturday, excluding Sundays and public holidays. These estimates do not include time spent confirming stock, making a custom item or sourcing an item. The seller confirms a specific date before payment.
Bulky, custom and special orders
Televisions, large and cooking appliances, garden products, baby gear, sporting equipment, automotive items, livestock, hardware, musical instruments and specialist technology or printing orders require a separate delivery quote. Their delivery costs can exceed the standard parcel cap, and their timelines are confirmed individually. Confirm service to remote locations with the seller before placing an order. Digital game keys are delivered electronically; confirm the activation platform, region and delivery time before payment.
Stock and order confirmation
A listing, price or order request does not guarantee current stock. Where a product says “confirm availability”, ask the seller to confirm the exact variant and stock before paying. An order request is not a dispatch confirmation. If an item cannot be supplied, agree an alternative or cancel with the seller; any payment already taken for an unfulfilled item must be refunded.
Receiving your order
Give the seller an accurate address, phone number and any access instructions. Check the item and packaging at delivery, and report missing, wrong or damaged items promptly with photographs. Re-delivery after a missed appointment may require a further charge agreed with the seller.
Delivery help
Contact the seller shown on your product or order page. For help coordinating delivery or a return, WhatsApp DaShop or call +254780658888. Include your order reference, product name and delivery location.