Returns & refunds
Last updated 19 October 2026. Request an eligible return within 7 calendar days from delivery.
Seven-day return window
Contact the seller within 7 calendar days of receiving the item to request a return for an eligible change of mind, unsuitable size, wrong item, damage, defect or suspected counterfeit. Describe the issue and include the order reference and clear photographs. Report perishable or live-item problems as soon as they are discovered. This policy does not limit applicable consumer rights or a separate manufacturer warranty.
Condition and eligibility
For change-of-mind or sizing returns, keep the item unused, with factory seals intact, in its original packaging, including tags, accessories, manuals and any bundled gifts. Opened hygiene and personal-care items, underwear, perishable food, live goods, made-to-order or personalised items and activated or revealed digital keys are excluded from change-of-mind returns. You may still report wrong, damaged, defective or counterfeit goods within the return window. Disclosed cosmetic wear on used or refurbished goods is not itself a defect.
How to send a return
Wait for the seller to confirm eligibility and provide a return address or collection arrangement before sending anything. Returns can be sent by an agreed courier. Pack the item securely, retain proof of dispatch, and send it promptly after approval. Remove personal data and account locks from electronics, while preserving evidence of the fault.
Return transport costs
You arrange and pay return transport for an approved change-of-mind or size return. For an approved wrong, damaged, defective or counterfeit item, the seller covers reasonable agreed return transport costs. Agree the courier and cost before dispatch; do not send a parcel cash-on-delivery without agreement.
Refunds and replacements
The seller inspects the returned item and confirms the outcome. An approved return receives a refund of the item price paid, without a restocking fee. Original delivery charges are refunded for an approved wrong, damaged, defective or counterfeit item; change-of-mind refunds exclude original delivery charges. Refunds go through the original payment method where possible. The seller confirms the processing timeline and sends confirmation when issued. For a different size or item, arrange an eligible return and place a new order.
Return help
Contact the seller shown on your product or order page. For help coordinating delivery or a return, WhatsApp DaShop or call +254780658888. Include your order reference, product name and delivery location.